Meet our experts

Steph has over 10 years of administration experience in various industries from working in mortgages to technology. Becoming a member of Freight Agency as the Commercial Data Administrator in the pricing team in March 2022, overseeing changes in rates and keying in quotes. In her spare time, she enjoys being creative, walking, watching live music, and meeting up with family / friends.

Joined our inside sales team in 2023 after working in our operations department for a number of years. Jack’s outwardly friendly persona and considerable market knowledge is ideal when discussing customers’ future requirements. Interests outside work include walking his dogs and playing badminton.

‘Titch’ has been with Freight Agency since 1992 viewing at first hand the many changes that have occurred in the industry during this time. He oversees the whole Operational process and has an in depth knowledge of the market. He is a keen runner and can be seen regularly round the local area walking his two Jack Russell dogs.

Michelle has been with us since 2005 developing an extensive all round knowledge of the market, customers and procedures across various departments. Michelle is the Operations Team Leader and ensures the smooth running of Bookings. In her spare time, Michelle enjoys socialising with friends and spending time with her family.

Heather joined the company in October 2012 progressing through the company to the role of Operations Manager. She has developed a deep understanding of many areas of the freight industry during her time at Freight Agency and brings a wealth of expertise to her role. In her spare time Heather enjoys reading, baking, cake decorating and spending time with her family.

Holly joined Freight Agency in May 2021 dealing with all shipping documentation matters. She is now in our Operations Cell Team team providing a full hands-on service for a range of customers. She enjoys walking, making videos of her dog on social media and likes to knit and paint.

Our West Africa Regional Manager based in Tema, Ghana joined us in 2009. With over 18 years’ experience in the shipping industry, he manages our regional offices and supports all our West African customers. He is quick and keen to learn and continuously seeks to acquire new skills. His spare time is taken up with his family, reading, watching football and family movies. He is also an active member of his local Church.

Bernard joined Freight Agency in 2010 and is our Sales Executive. His responsibilities include growing new businesses and maintaining strong relations with our valued customers. Interesting fact: Bernard is a Statistician and once dreamt he was The Government Statistician using The Kolmogorov–Smirnov test. He also loves current affairs.

Michael joined the company in 2010 and works in the Tema office as a Port Representative. He liaises with the various shipping lines and terminals to find solutions to customers’ challenges. Michael is an organist and a choir master at church. His favorite classicals include Handel’s Hallelujah Chorus, Beethoven’s Fur Elise and Ghana’s National Anthem.

Maxwell joined the company in 2009 as a Sales Representative. He’s based in Kumasi, where he sells the corporate brand and maintains relationship with existing customers. In his spare time he reads, listens to music and enjoys wrestling. Maxwell is an Ordained Christian Minister.

James joined the Freight Agency team in 2012, starting as the companies purchase ledger clerk, he is now our finance manager and in charge of the day to day running of the department. He also looks after the IT systems and in his spare time likes to spend time with his family.

Fiona‘s main role is as our Credit Controller, she joined the team in 2011 and is responsible for ensuring debtors pay within their credit terms. She loves Zumba and eating out and socialising with friends.

Lucy joined Freight Agency in 2011 working in the bookings department but always had an interest in accounts so when the opportunity arose for her to be able to switch departments she jumped at the chance. Lucy has been working in the finance team since January 2020. She is responsible for looking after our customer accounts, allocating payments and releasing documents. She is a valued member with a great deal of background knowledge of all the company’s processes.

Marnie joined the Finance team in February 2022. Bringing a wealth of financial knowledge and experience with her having previously worked in similar roles. Now responsible for looking after our customer accounts, allocating payments, and releasing documents to our customers.

Lawrence joined in December 2022 after working for Freight Agency as a Leadership and Management consultant for 10 years. Prior to that, he worked in banking and finance for many years in a managerial capacity. In his spare time, Lawrence enjoys country sports and watching his boys play cricket and rugby.

Samantha joined Freight Agency in 2023 and is involved in the full booking process dealing with suppliers as well as helping our customers through all operational and documentation requirements. In her spare time she enjoys family walks and watching rugby.